Posts tagged Service Design
Aca-article: Developing collaborative services in local contexts
This paper reflects on two years of research of joint work with the local players in Milan, Italy, with whom designers working on Feeding Milan have started to build a significant network of multifunctional and collaborative services.
Authors: Daria Cantù, Marta Corubolo, Giulia Simeone, Politecnico di Milano
ABSTRACT - This paper presents an ongoing applied research case of Design for “place” development (Meroni, 2011): Feeding Milan, energies for change. The project aims at restoring the sustainable food chain and the relationship between the city of Milan and its productive countryside, by activating new de-mediated services for food provision and local tourism. It advances the hypotheses by centring the design process on the communities of shareholders and potential users it is possible to design a high-quality service and, by activating local synergies, it is feasible to get high performance and well-optimised distributed system to support service delivery. The argumentation shows how such these hypotheses have been verified by the design practice during the activation of the pilot projects on the local scale. The aim of this paper is to demonstrate the project improvements and to reflect on two years of research of joint work with the local players with whom designers working on Feeding Milan have started to build a significant network of multifunctional and collaborative services.
RELATED - Lecture: A Human Centered Approach for Design for Services, by Anna Meroni.
Call for Papers: Making Together - Open, Connected, Collaborative (Gothenburg, April 2013)
The theme of the conference Crafting the Future is designer’s practice knowledge. How can the specific knowledge of designers be brought forward, articulated, made visible and be understood and used in contexts like innovation, business development and social change?
Dates: April 17-19 2013
Location: Gothenburg, Sweden
Website: http://www.craftingthefuture.se
Deadline for submission of intention to submit: May 15, 2012
We are coordinating a track within the above mentioned EAD conference and are inviting submissions on the topic:
MAKING TOGETHER – Open, Connected, Collaborative
The track will reflect on changes in creativity and production, traditionally seen as the province of professional design but now driving new ways to work, socialise, be creative and live across society. This is informing the emergence of novel design scenarios to create products and services (e.g. personal manufacturing, peer production, fablabs, crowd sourcing, collaborative business models) on many levels: people, companies, organisations, institutions, communities.
Design is challenged with new business models, long tail markets, new networked organisations, diffused distribution, non-technological innovation, that are underpinned by new ways to manufacture and design products and services. Creative practitioners are increasingly working both through direct creative input and through facilitating new processes. Design and creativity can in fact rethink and give meaning to tools and technologies that help people connect, understand, share and create. Design is also taking the position of facilitator and enabler where in the past it was a technological gatekeeper.
Although pervasive, this topic is still emerging and being explored, both from an academic perspective (underlining the theoretical bodies that can help such approach emerge), and from the perspective of practitioners (detailing the development of systemic and collaborative projects). Examples can be found in Service Design, Transformation Design, Open Design. Moreover these phenomena are underlining a revolution in work and human relationships, mirroring a move to more distributed, collaborative processes.
Can collaborative practices trigger new business models and new innovation in products and services? How can collaborative making enabled by social technologies be explored/practiced/developed from a design perspective? What are the implications/benefits/impact of collaborative making for design? How may the boundaries and role of design be re-defined? Can designers design collaborative networks?
Important dates:
Submission of intention to submit: Until May 15, 2012
Submission of full paper: September 15, 2012
*Notification of acceptance or revision: November 1, 2012
Notification of acceptance: December 15, 2012
Conference date: April 17-19, 2013
Call for Papers: “Co-creating Services” (ServDes 2012)
Abstracts due October 31, 2011
ServDes conference is the premier research conference within service design and service innovation. The conference joins the great minds of academics and business professionals from both private and public sectors to share and co-create knowledge on selected topics. The first ServDes.2009 Conference investigated the legacy from other design disciplines. The second ServDes.2010 Conference focused on ExChanging Knowledge. This is the third conference. The ServDes.2012 Conference focuses on Co-creating Services. Contributions are welcome within the field of service and other fields as long as they relate to theme of the conference. We cordially invite both academics and business professionals to contribute to the research on service design and openly discuss the challenges of the field. The conference will include both presentations of research papers and business cases. You can also suggest workshop topics.
Conference subthemes
This conference provides an opportunity to present research on several areas of service design.
We are pleased to invite submissions on the following sub-themes. Students are particularly encouraged to contribute. The conference invites contributions on the related following subthemes. Topics of interest for submission include, but are not limited to:
• Service concept development
• Stimulating innovation in services
• Infusing creativity and art into service innovation processes
• Technology in service innovation
• Service design tools and techniques
• Evaluation and validation of new services
• Service resources and management
• Services in public – private services
• User experience
• Value co-creation in services
• Service connections and relationships (networks)
Read more about the call on http://www.servdes.org/participate/call-for-papers/
